Terms & Conditions
The following Terms and Conditions apply to all bookings made at the hotel and/or to any bookings made via third party, in such booking agency, travel agency, third person. We kindly ask that you take a moment to read them prior to making a Booking and/or during your stay for your clear understanding.
In these Terms and Conditions the following definitions apply:
“Company” or “we” means Nagojack (Thailand) Co.,ltd, whose registered address is at 102,104,106 Phungmeang Road, Soi Kor, Patong, Kathu,83150 Patong,Thailand.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Hotel” means the premises for which your Booking is made.
“Terms” means these terms and conditions.
All Bookings at the Hotel are subject to these Terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
In the situation where your booking(s) are confirmed 'without' a valid credit card provided at the time of booking, your booking(s) are only being hold and guaranteed into our system for 48 hours unless valid credit card being provided within specified terms. Subsequently, your confirmed reservation(s) will be released automatically.
Once booking(s) are made at our hotel website, you will receive emails of 'Web Booking confirmation' and your 'Account details'. In the 'Account details' email, you can find your account details which will contain the link to login to your account on-line where you can 'Cancel' the booking and 'Add/edit' guest details.
If you do not receive any email(s) from us within 24 hours after your booking(s) being made via our hotel website, please contact hotel's reservations team at, firstname.lastname@example.org
You will be asked to provide a credit card / debit card at the time of booking to secure your reservation(s), where a deposit or full payment or guarantee of booking(s) is required in advance; by booking your are pre/authorizing the debiting of the card provided.
In the situation where booking(s) is guaranteed with vaild credit card, full amount of booking(s) values will be charged any time between 14 days prior to the arrival and the day of arrival to the card you provided at the time of booking, or at the time of check in.
In respect of any bookings requiring prepayment/deposit prior to the arrival date in question, if we do not receive all payments due in full and on time, we are entiled to assume that you wish to cancel your booking. In this case, we will be entiled to keep all monies paid or due at that date and you must pay the cancellation charges accordance to the policy depending on the date we reasonably treat your booking as cancelled.
Prepayment / deposit will be taken as a part of full booking values, and that is non-refundable in the case of cancellation.
4. Cancellations by customer(s)
The cancellation policy varied according to the rate that is booked. Please refer to the individual full rate descriptions upon Booking or as stated in the following text. Cancelation will be charged to the credit / debit card supplied at the time of booking. We reserves the right to charge at specified booking(s) values which are inclusive of taxes & service charges if the cancellation requirements are not met. All cancellations are specified in “Hotel Local Time”.
Cancellation(s) must be processed on-line via 'My bookings' at hotel's website. you should receive email that will contain the login details to your account, at the time of booking being made.
Upon completion of cancellation(s), you may receive confirmation of cancellation by email within 24 hours. If you don't receive any email confirming your cancellation(s), your reservation(s) may be still valid and cancellation(s) may be charged according to the policy.Please contact immediately to our reservations team by email at: email@example.com
4.1. Rack Rates
Our fully flexiable rates avilable through-out the year and No deposit required. Cancelation is free of charge until 7 days prior to check in date. Cancellation and non-arrival charges apply after this time and will be charged 100 % of full reservation(s) values.
4.2. Best Available Rates
There are rates based on 'room only' unless clearly specified upon booking. In general, our Best Available Rates are available to book from 1 room night with semi-flexible booking conditions and rates vary to each season. No deposit required. The following terms apply to bookings made at these rates ; Cancellation is free of charge until 21 days prior to check in date. Within 21 days & Non arrival, will be charged 100 % of full reservation(s) values.
4.3. Advance Purchase Rates (promotional rates / special deals)
All Advance Purchase Rate products require full prepayment for the entire stay at the time of the Booking and are non-refundable and non-changeable. Prepayment is charged to the credit /debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of your deposit.
4.4. Long Term Stay Rates
These rates are based on booking over 30 nights stay or more. In general, these rates require non-refundable deposit at the time of booking, and the balance to be paid in full between 21 days prior to the arrival date and the day of arrival, depending on the discounted rate offered. Full payment may be required earlier than above term depending on discounted rates and season. You will be cleary explained at the time of booking to confirm.
Final booking details to be reconfirmed with reservation team at least 21 days prior to the arrival.
4.4.1. Long Term Stay Rates - Early Check out (Early Departure)
Early check out fee will apply if final check out date is not modified at least 21 days prior to the arrival unless otherwise indicated in different term at the time of booking. If guest stays less than 30 nights, the daily rate will change from the 'Long Term Stay Rates' to the 'Best Available Rates' for each night of stay. Additional fees may apply for services.
5. Third party reservations
Should the client choose to make the reservation through a third party (eg: booking agent), the client remains wholly responsible for the payment of that account in the event on non-payment by third party.
6. Price changes by the Hotel
the Hotel reserves the right to increase or decrease the price of unsold rooms/products at any time according to the availability. The price of your chosen rooms/products will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.
7. Price Guarantee by the Hotel
On receipt of written confirmation the prices quoted and confirmed in writing by the Hotel remain fixed except for any alterations in the Government rates of taxation and/or duty such as VAT, for which we reserve the right to alter pricing to take account of any variation.
8. Changes or Cancellation by the Hotel
In the unlikely event, we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
9. Check in & Check out
Check in time is from 15.00 hours. Check out time is until 11:00 hours sharp. If you wish to check in earlier than 15.00 hours it is recommended to inform our reservations team prior to arrival at the hotel. or Should you wish to extend your check out time please contact reception ? Extended check out time is subject to availability and there will be charged by the hour.The hotel will be happy to assist you and such requests are subject to availability. There may be extra charges to confirm.
9.1. Guarantee by The Leading Guest(s) upon Check in
Upon check in, our standard check in policy is to request a fully payment of your stay together with guest's ID card (valid passport/driving license, etc). If there is two or more guests in one room/original bookings, we may require information of 'the leading guest(s)' to provide a valid credit card for full payment or “a credit card guarantee” to cover potential costs (during of the stay, or any prepayment requiered arrangments for the future reservation) for each room(s), booking(s), and/or group(s) under the leading guest's responsibility. The leading guest is requiered to be responsible for any money owed by any member of sharere of room(s), booking(s), and/or group(s) to be settled individually to the hotel. We may request the leading guest(s) to provide information on check in card; a full name with signature, and/or a copy of passport. If the leading guest / guest(s) is unable to provide a credit card guarantee, then an alternative is required to check in, such as placing an equivalent amount of cash as security deposit and/or full payment in cash. Please check with the hotel for more details.
9.2. Settlement by The Leading Guest(s) upon Check out
The leading guest(s) is responsible for all moneys owed to the hotel by any menbers sharer of room(s), original booking(s), group(s), and/or non register visitors brought to the hotel by any member of your party. In the situation that, no settlements are not completed fully by individually and the leading guest(s) is responsible to settle any moneys owed to the hotel upon/before check out. If no settelment(s) are not completed fully by the leading guest(s) upon/before check out, the hotel reserves the right to charge a full of owed moneys on the leading guest's credit card even after check out. Please note that It is the leading guest's responsibility that to settle any unpaid/owed money fully to the hotel before check-out to rectify each details that the hotel would charge, or otherwise the hotel may not be able to discuss any changes or rectify any details to the bill after check-out.
10. Limited Liabilities of the Hotel
Unless negligence by the hotel is provided, the hotel will not be held liable for injury to the person, or damage to any property of any customer or person staying/visiting the hotel and or its general facilities or area.
When the hotel supplies the service which include any services supplied by a third party, the hotel does not give any warranty, guarantee, or other terms as to their quality, but shall where possible, assign to the client the benefit of any warranty, guarantee given by the person supplying services to the hotel.
The hotel shall have no liability to the client for any loss, damage, costs, expenses, or other claims for compensation arising from any instructions supplied by the client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the client.
Except in respect of personal injury caused by the hotel's negligence, or as expressly provided in these terms, the hotel shall not be liable to the client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the hotel, its servants or agents or otherwise)which arise out of or in connection with the provision of the services(including any delay in providing or failure to provide the services) or their use by the client, and the entire liability of the hotel under on in connection with the contract shall not exceed the maximum total amount of 5,000 Thai Baht in the case of one guest and/or the hotel's charges for the provision of services or the price agreed to be paid by the client for the right to use the accommodation for the periods agreed, except as expressly provided in these terms.
You are strongly recommended to take out personal travel insurance for all member of your party. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the hotel stays featured on our website. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.
12. Smoking & Non-smoking
Our hotel is a non smoking hotel and smoking inside of the property is against the law. There for, you are not permitted to smoke inside of the hotel anywhere. If we find any guest smoking at the rooms, we will charge a penalty of THB 5,000
13. Damage to hotel property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
14. Removal of hotel property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
15. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Children aged under 7 years old, stays free when sharing existing bed with parent. Children 8 years old or older are charged at same rate as paying guest as adult.
All children (a person under 16 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
Cots and extra beds are available. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
Guide dogs are accepted with prior arrangement, and other dogs may be accepted at the Hotel’s discretion, but otherwise no pets are allowed at the Hotel. Please contact hotel management for any inquires.
18. Lost and Fund
Articles left behind by hotel guests and found after departure will be kept for collection by owner up to 30 (thirty) days. After that time, unclaimed items will be disposed by the hotel as seen fit.
The customer, by confirming a booking with the hotel accepts these terms and conditions in full, without excpetion and/or variation, unless any such variation is agreed between the customer and the company and duly signed by the customer and an authorized singatory of the hotel and/or the company. Thailand law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of Thailand. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writting.
20. Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
The Websites are operated by the Company.